Our motto is to provide a positive and flat-hierarchy work culture. We believe that happy workplace will lead to creating a great product & an awesome customer experience.
Machnet is a next-generation Payment as a Service platform, providing advanced solutions to companies for accelerating their financial innovation. We are a team of dedicated FinTech professionals with a mission to enable access to the global financial system. Our all-in-one payment, compliance, payment, and payout infrastructure is re-imagined and built for remittance and cross-border businesses.
Our simple and feature-rich powerful Payment-as-a-service API helps companies build, launch and scale their cross-border business to collect payments from all US states, disburse payments in 119+ countries, fully compliant infrastructure and build in fraud prevention solutions.
Machnet was founded by a team with deep fintech and financial services experience. We have raised $2M+ to date from angel investors and venture capitalists.
We are currently seeking a customer-centric, energetic, and highly-motivated individual to join our Customer Success Team. As a Customer Success Executive, you will closely work with our clients to develop and maintain long-term business relationships by serving as an internal advocate and client liaison. You are expected to uncover the root cause of a problem, quickly analyze potential solutions, and make clear and informed recommendations. Ensuring high levels of customer satisfaction, renewals, upsell and growth opportunities from clients will be your primary goal. The customer support executive will work closely with our Clients alongside Sales, Compliance, Customer Support, Product and Finance teams to ensure our products are delivered successfully.
Machnet is committed to having a workforce that is reflective of the diversity within Nepal and Globally. We encourage applicants from racialized communities, indigenous persons, persons with disabilities, persons of diverse sexual orientation and gender identity, and all those who can provide different perspectives and contributions to the diversification of Machnet.